Blockdaemon seeks a hardworking and highly motivated Helpdesk Support Specialist who will identify and bring forth technology infrastructure and solutions to propel the company forward. The incumbent will ensure the secure and effective operation of all computer systems, related applications, hardware, and software used within the company. This is a full-time position.

Responsibilities include but are not limited to:

  • Lead all aspects of the implementation and usage of information technology and computer systems
  • Be responsible for the digital employee onboarding experience from equipment orders and management to account setup and provisioning
  • Troubleshoot to resolve technology issues related to access, email, network, etc.
  • Help manage software and hardware vendors, research, sourcing, and procurement
  • Maintain inventory of laptops and licensed software distributed globally
  • Serve as the go-to person for access, configuration, and support of tools used across the company
  • Assist with the management and transformation of our cloud infrastructure and networks
  • Manage VPNs and other restricted access systems
  • Plan, organize, control and evaluate IT and electronic data operations
  • Perform planning, development, implementation and coordination of systems, policies and procedures
  • Prepare measures to ensure security of data, network access and backup systems
  • Follow user needs and system functionality to contribute to organizational policy
  • Organize assets, information security and control structures
  • Performs other duties and responsibilities as assigned

Skills and Required Qualifications:

  • Legally authorized to work in the job posting country
  • Bachelor’s degree in Computer Science, MIS or related technology field
  • 3+ years of experience
  • Experience working with cloud infrastructure technology (AWS, GCE, Azure, etc.)
  • Ability to work within an environment of continuous integration
  • Excellent oral and written communication, including presentation skills
  • Solid experience working on multiple assignments at once, while maintaining project deadlines
  • Excellent attention to detail and an ability to produce high-quality, accurate work in a fast paced environment
  • Works well under pressure and can pivot from projects as needed