Reactivating your nodes is an easy process. Follow the 2-step method below:

1. Click on the action menu in your dashboard and choose Restore.
2. Confirm that you wish to restore the node.

The restore function will only be present until the end of the paid-for billing cycle. The node will cease to exist with no payment after the billing cycle ends.

For example, You have a node paid for until Oct 31 but cancel on Oct 14. You can restore the node if you change your mind on Oct 25. However, If you change your mind on Nov 10, you cannot restore it.

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Blockdaemon accepts all major credit and debit cards. For node purchases, the payment recurs monthly.

If there is a problem with your credit card, your payment might be in pending mode after spinning up your node.

You can try running the card again (after contacting your bank) or using another card. If you are still experiencing issues after attempting to try another card, please contact support via email or chat, and we'll be able to assist you.

Note: If you have billing set up and active for other nodes in your account - when you change a card for a new node purchase, it will change all your current billings to the new card.

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Yes - you can add additional users to our Workspace accounts. Here are the steps to do so:

1. Log into your Blockdaemon Organization account.
2. Click on your account icon in the upper left-hand corner and click Settings.
3. Click on the Users tab and Add User.
4. Fill in the User's email address, name, node limit, and role.
5. Click on the Add User button.

Note: There are two types of Blockdaemon accounts (Personal and Workspace) and adding users is only available for Workspace accounts.

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When a user is removed from a Workspace account, any nodes that the user created as part of that organization will be set to cancel at the next renewal date. The nodes are not accessible by the removed person, so the user cannot access details or control the subscription.

You can update and view your payment and billing information in Blockdaemon account settings. Please see below for step-by-step instructions.

1. Log into your Blockdaemon account.
2. Click on your account icon on the upper left-hand corner and click on Settings.
3. Click on the Payment and Billing tab.
4. Click Update Card in the Billing section to update your billing information.
5. Click the Add Payment Method button to add a payment method.

Note: For Workspace accounts, you must be the owner on the account to view or edit Payment and Billing information.

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The Blockdaemon API Suite tiers and plans are based on compute unit volume. To learn more about calculating compute units, visit our Compute Units Overview page here.

Our API Dashboard allows you to track Compute Units usage over time easily. If you want to upgrade your API Suite plan, follow the step-by-step instructions below.

1. Log into your Blockdaemon Organization account.
2. Click on the "API Suite" Suite section.
3. Click the "Manage Plan" tab.
4. Click on “Change Plan”.

If you are interested in speaking with our Sales team about the best plan to fit your use case, feel free to reach out to us at [email protected]

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You can edit account details, such as the account name, email address, and logo photo, from within the Blockdaemon App account - see below for step-by-step instructions.

1. Log into your Blockdaemon Organization account.
2. Click on your account icon in the upper left-hand corner and click on “Workspace Settings”.
3. Click on the “Overview”.
4. Edit your Workspace name and email address, or upload a photo.

If you have any questions, please get in touch with our Support team at [email protected].

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To add additional members to your Blockdaemon App Account, follow the instructions below.

1. Log into your Blockdaemon Organization account.
2. Click on your account icon in the upper left-hand corner and click on “Workspace Settings”.
3. Click the “Members” tab and “Add Member”.
4. Fill in the User's email address, name, node limit, and role.
5. Click on the “Add Member” button.

If you have any further questions or encounter any issues, feel free to contact our Support Team at [email protected].

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Follow the below steps on how to edit user permissions in your Blockdaemon account:

1. Log into your Blockdaemon Workspace account.
2. Click on your account icon in the upper left-hand corner and click “Settings”.
3. Click on the “User Permissions” tab.
4. Click on the dropdown for each permission and set it to Admin or Contributor.
5. Click on “Save Permissions Change”.

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To request an account deletion, please reach out to our Customer Support team directly at [email protected]

Before processing the account deletion request, we need to confirm the following:

• Do you want the Blockdaemon account deleted, not the node, validator, organization, etc.?
• Can you provide the email address associated with your Blockdaemon account that you wish to be deleted
• Could you please share the reason for the account deletion request?

Please provide the answers to your request so we can promptly proceed with the account deletion.

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To create a Blockdaemon account, please follow the steps below:

1. Visit the Blockdaemon Web App: https://www.blockdaemon.com.
2. Sign up using your preferred method.
3. Complete your profile.
4. Create a workspace.
5. Invite members to your workspace.

If you have questions or need assistance, please don't hesitate to contact us through https://www.blockdaemon.com/support

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You can request a refund within 48 hours of the purchase of the node. Our general policy is that upon canceling, your node stays active until the end of the current billing cycle. If you would like a refund due to exceptional circumstances, reach out to [email protected] and we can assist you.

Yes. When adding a new node, you can choose the specific Cloud provider for that node. If you have any further specific questions regarding this, feel free to contact our Support Team, and we'll be able to assist you.

We are constantly adding new and wider network support, and the best place to get the latest information and news is to follow our Twitter account here.

In addition, you can also sign up for our newsletter here to keep up with all the latest Blockdaemon news.

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The hardware specs for each node vary depending on the protocol, network, and node type.

You can check which protocols are supported on Mainnet and Testnet in your Blockdaemon account by clicking on the node you would like launched.

If you do not have a Blockdaemon account, you can create a free account here.

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The ERR varies amongst protocols. You can view the Est Reward Rate for each Blockdaemon-supported protocol by clicking on the protocol you are interested in on our Protocols page here.

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Blockdaemon can be utilized to deploy, manage, and maintain nodes to ensure an uptime of >99.9%, and the cost for each specific node varies. To view specific pricing for a node, you must sign up for a free Blockdaemon account on our website.

Once created and logged in, click the purple ‘Deploy a Node’ button to view each available node Blockdaemon offers. To view the price for a specific node, click on the node you are interested in purchasing, and the price will be displayed on the right-hand side of the page, as seen below.

You can view additional information and step-by-step instructions on purchasing a node here. We also have a video on self-deploying your node on our YouTube channel here.

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We have a Ubiquity Protocol Matrix that shows what endpoints are supported on which protocols you can view here.

Ubiquity is a multi-protocol API suite. With Ubiquity, you can easily interact with major blockchains without owning or managing your nodes. Blockchain infrastructure management requires significant investment and overhead. Ubiquity removes these overheads and simplifies blockchain access.

Yes, the Ubiquity API Suite provides access to historical data for selected blockchain protocols via:

• Blockdaemon REST API historical data: Using custom indexers
• Blockdaemon RPC API historical data: Using archive and full history nodes

To view a full list of supported protocols and networks for which historical data is available, click here.

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No, Ubiquity is currently used to access Blockdaemon-hosted shared nodes only at this time. If you want to explore Ubiquity to access our node data to see if it meets your needs, you can sign up and use Ubiquity for free. You can learn more about using Ubiquity here.

Ubiquity simplifies and streamlines blockchain access and reduces time and effort while increasing the consistency of your blockchain data. With Ubiquity, you can easily perform complex operations across multiple protocols. You can read more about these specific use cases here.

The NFT API provides a single interface to a wealth of NFT data and allows you to:

• Access consistent multi-source NFT Data with a single request
• View combined on-chain and off-chain NFT Data via a single source
• Verify NFT ownership and authenticity

You can learn more about our NFT API-supported protocols, endpoints, and methods here

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• Instant Node Access without the Overhead

Read & write transactions and query enriched data without dedicated infrastructure and associated costs.

• Seamless Access to Ethereum NFT Data

Access extensive NFT data on the Ethereum Mainnet with a single subscription.

• Battle Tested High Availability Deployments

Rely on our load balancing, monitoring, and failover mechanisms for a failure-resilient infrastructure and 99.9% uptime.Learn more about our NFT API here.

To generate a Blockdeamon API Suite key, create a free Blockdaemon account and take the following steps:

1. Navigate to API Suite > Connect > API Keys.
2. Click on Create API Key.
3. In the pop-up window, enter your desired Key Name.
4. Click on the Create button to generate the key.
5. Click on your key to copy it.

Keep the key safe and secure. If someone gains access to your API key, they can access and modify your data.

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Blockdaemon REST API is available in three price tiers: Free, Starter, and Enterprise.

You can check out the plans in more detail here.

Blockdaemon’s Staking API enables you to use a standardized and trusted API to integrate with your platforms. We need a brief description of your case to enable the Staking API for your account. You can contact us directly via email at [email protected]

If you have an existing Enterprise account, your Customer Success Manager (CSM) can enable the Staking API in your account.

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Our API Dashboard allows you to track Compute Units usage over time easily.

To check the number of compute units that you have used, follow the instructions below:

1. Log into your Blockdaemon account.
2. Click on the “API Suite” section.
3. You can view the compute units used, your daily usage, and your latest requests.

For more information on Compute Units, refer to our Compute Units Overview page here.

If you have any further questions or encounter any issues, please contact our Support Team at [email protected].

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Below are a few use cases for the Blockdaemon REST API.

• Fee Estimation: Minimize the cost and maximize the efficiency of your blockchain transactions with Blockdaemon's Fee Estimation feature.
• Wallet Transactions and Account Balances: Maintain a firm grasp on your blockchain finances with our Wallet Transactions and Account Balances monitoring feature.
• UTXO Balances: Blockdaemon REST API simplifies tracking Unspent Transaction Outputs (UTXO).
• Native Token Balances: With Blockdaemon REST API, checking the balance of a native token across one or multiple addresses is as simple as making a single API call.
• Tx Construction and Broadcasting: Our advanced SDKs empower you to construct and sign transfer transactions easily.
• Historical Data: We offer access to historical data for selected blockchain protocols via Blockdaemon REST API for comprehensive blockchain analysis.

Learn more about each of these use cases here.

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Below are a few use cases for the Blockdaemon RPC API.

• Information on Accounts, Blocks, Chains: Retrieve information on the chosen network, from a specific block, or on an address’ stored data on-chain.
• Digital Asset Management:
  • Verify Wallet Balances - Ensure they contain the expected digital assets
  • Monitor Incoming Transactions - Observe blockchain wallet balance changes to detect incoming digital assets.
  • Verify Outgoing Transactions - Our client monitors transactions to verify that digital assets have been transferred successfully.
• Monitor On-Chain Events: View and understand events on the blockchain. Easily monitor changes in wallet balances and listen for incoming and outgoing on-chain transactions.
• Read and Write Transactions: Send transactions between addresses, write on-chain data, and read blockchain address data.
• Access Historical Protocol Data at Scale: Gain access to performant and cost-effective historical protocol data at scale. Use it to backtest financial models to provide better forecasting and much more.

Learn more about each of these use cases here.

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The Blockdaemon Tokenization API supports the management of tokens, such as ERC-1404 and ERC-3643 tokens.

Key Benefits of Tokenization include:

• ERC-1404 and ERC-3643 Support

ERC-1404 and ERC-3643 token standards are Ethereum token standards optimized for institutional use. The Blockdaemon Tokenization API supports both of these standards.

• Instant Settlements

Tokenization ensures instant, 24/7 settlements. It transforms the investment markets and makes asset ownership more accessible.

• Automated Processes

Manual and complicated procedures can be automated via smart contracts. With tokenization, these contracts remove middlemen, simplify financial workflows, and ensure quick settlements while following regulations. It also leads to lower transaction costs.

Learn more about the Tokenization API here.

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Blockdaemon APIs simplify and streamline institutional cryptocurrency staking and provide scalable blockchain access to more than a dozen top protocols through standard and consistent API endpoints. You can use the Blockdaemon APIs to query blockchain data and broadcast transactions without operating or managing nodes.

Below is a list of the Blockdaemon APIs:

Staking API

The Blockdaemon Staking API allows developers to interact with blockchain networks and perform various staking-related operations in a unified interface. It provides a simple, programmatic way to interact with multiple blockchain networks and supports multiple blockchain networks accessible via RESTful API endpoints.

With the Staking API, you can quickly and easily build and deploy applications that automate staking activities and increase efficiency in your blockchain operations. The API allows you to access validator status, rewards, performance, and other relevant metrics and information.

Blockdeamon API Suite

1. Blockdaemon REST API
   The REST API provides simple and scalable blockchain access to more than a dozen top protocols through standard and consistent API endpoints. With the REST API, you can easily interact with multiple major protocols through a single, universal blockchain API.
2. NFT API
   The NFT API provides a single interface to a wealth of NFT data. With a few simple endpoints, the NFT API allows you to access consistent multi-source NFT Data with a single request, view combined on-chain and off-chain NFT Data via a single source, and verify NFT ownership and authenticity.
3. Staking Reporting API
   The Blockdaemon Staking Reporting API provides easy access to staking information across multiple protocols, including staking reports for financial data analysis. The API provides programmatic access to staking data on blockchain networks, allowing developers to retrieve and monitor staking metrics and performance and receive notifications and updates on changes to the staking environment.
4. Blockdaemon BlockdaemonRPC API
   Get blockchain API access to major protocols through their RPC APIs. RPC API is a fast, flexible, and extensible source of data that requires a minimum time investment to access the most useful data with the least customization needed. Engineers can run their nodes, access historical blockchain data, and build dApps with speed and reliability.

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If there is a problem with your credit card, your payment might be in pending mode after spinning up your node.

You can try running the card again (after contacting your bank) or using another card. If you are still experiencing issues after attempting to try another card, please contact support via email or chat, and we'll be able to assist you.

Note: If you have billing set up and active for other nodes in your account - when you change a card for a new node purchase, it will change all your current billings to the new card.

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Two-Factor Authentication (2FA) enhances the security of your accounts. If you are having issues logging in with 2FA, reach out to the Customer Support team at [email protected], and we will be able to assist you in resetting your Two-Factor Authentication.

Be sure to provide the email address associated with the account you wish to reset.

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Node latency pertains to the delay or lag encountered in transmitting data between various nodes within a network. If you encounter latency issues with your Blockdaemon node, contact Blockdaemon Customer Support at [email protected].

Please also include your node XID, and we can troubleshoot the latency issue(s) accordingly.

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To effectively troubleshoot this report error, please get in touch with our Customer Support team at [email protected] and provide the following information:

BD App Organization URL - Include the specific URL or identifier for your Blockdaemon App organization. This helps support agents locate and identify your account promptly.

Report Details - Provide a detailed description of the issue you are encountering. Include information such as the steps leading to the problem, specific actions taken, and any patterns you've observed. The more details you can provide, the better.

Error Message/Screenshot - If you encounter error messages on the BD App, include the exact text of the error or, if possible, attach screenshots. This visual information assists support in understanding the issue more comprehensively.

Report Dates - Specify the dates and times when the issue occurred. If the problem is intermittent or occurs in specific instances, this information is crucial for identifying potential causes.

Relevant System Information - Provide details about the devices and operating systems involved (e.g., Windows, macOS, iOS, Android). Additionally, mention the web browser or app version you are using.

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To request assistance with missing data in the downloaded report, please get in touch with our Customer Support team directly at [email protected]

Please provide us with all the details regarding the missing data, such as protocol and specific date range selected. Our team will investigate and promptly update you upon resolving the matter.

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Within the Blockdaemon error handling documentation, each 500 status code carries specific meanings. To access detailed information on error handling in Blockdaemon, click here.

Within the Blockdaemon error handling documentation, each 500 status code carries specific meanings. Here's a breakdown:

• 500 - Internal Server Error
  • Cause: This error indicates an error on the server, and the API could not fulfil the request.
  • Solution: You can retry later, or please get in touch with our support if you keep getting this error.
• 503 - Service Unavailable
  • Cause: This status code indicates that the server cannot handle the request due to temporary overload or maintenance.
  • Solution: You should wait and retry later. If the issue persists, contact us to report the issue and request assistance.

If you see an error not mentioned above, please get in touch with our Customer Support team at [email protected], and we’ll be able to assist you further.

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Within the Blockdaemon error handling documentation, each 400 status code carries specific meanings. To access detailed information on error handling in Blockdaemon, you can click here.

If you suspect vulnerability issues, please submit your report directly to [email protected].

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Yes, Polkadot/DOT can be staked via Blockdaemon. If the platform supports sending staking transactions, You can use Blockdaemon from any custodian (including Coinbase), hot wallet, or self-custody solution (e.g., Ledger).

If you have any further questions, please get in touch with our Support Team, and we'll be able to assist you.

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Yes - once you set up your staking validator addresses, you can download staking reports easily from your Blockdaemon account. To download staking reports, follow these steps.

1. Log in to your Blockdaemon account.
2. Click on Overview in the Staking section on the left-hand side/
3. Click on the Download Report button in the upper right-hand corner.
4. Fill in the protocol and time range details.
5. Click on the Download Report button.

If you have any further questions or come across any issues downloading your reports, feel free to reach out to our Support team via email or chat and we’ll be more than happy to assist you.

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The Blockdaemon staking dashboard and Reports make it easy to keep track of staking performance.

To learn more about our staking dashboard, refer to the links below:

• Ethereum Staking Dashboard
• Cosmos Staking Dashboard
• NEAR Staking Dashboard
• Polygon Staking Dashboard
• Solana Staking Dashboard

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• Secure validator nodes

PoS networks are heavily dependent on network participation and validator integrity. Blockdaemon makes running your dedicated validator node easy, or stake your tokens to Blockdaemon’s validators to receive participation rewards.

• Failover safeguards

Blockdaemon has manual failover with a trained and battle-tested team to eliminate the risk of double signing. Blockdaemon manages all of this automatically, so you don’t have to worry about staying online, in sync, and up to date.

• Enhanced monitoring

Blockdaemon monitors all machine and protocol metrics with 24/7 human and automated monitoring to avoid downtime-related slashing.

• Slashing guarantee

If slashing does occur due to any fault on the part of Blockdaemon, we ensure 100% loss coverage. However, Blockdaemon does not cover slashing losses resulting from network malfunctions, as these are outside our control.

Learn more about each of these benefits here.

The Blockdaemon Staking API simplifies and streamlines institutional cryptocurrency staking. This API allows developers to interact with blockchain networks and perform staking-related operations in a unified interface, such as delegating and undelegating tokens.

Learn more about Blockdaemon's Staking API here.

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